Online vs. In-Store Purchases
Online Purchases
Purchases made through our website are considered online orders and cannot be returned, exchanged, refunded, or issued store credit at any Label Shopper physical retail store .
If you purchased an item online and would like to return or exchange it, you must initiate the return through our online Return/Exchange process and follow the instructions provided by our Customer Service team or Return Portal.
In-Store Purchases
Items purchased at a Label Shopper physical retail store may be returned to a Label Shopper physical retail store within 30 days of purchase for a full refund.
Items may also be returned during the same season in which they were purchased for store credit based on the item’s current selling price.
All in-store returns are subject to applicable product restrictions, condition requirements, and final-sale exclusions.
Final Sale Items Notice
Returns must meet all applicable product and condition requirements, including any exclusions or final-sale restrictions.
The following items are FINAL SALE and are not eligible for return or exchange:
- Clearance or final-sale merchandise
- Lingerie
- Underwear
- Hosiery
- Any product specifically identified as “Final Sale” on the product page
Final-sale status will be disclosed on the product page and/or at the time of purchase.
No Price Adjustments
No price adjustments will be provided for:
- Previous orders
- Orders in progress
- Orders combined with other offers
Return Eligibility
To be eligible for a return or exchange, items must:
- Be unworn and unaltered.
- Have all original tags attached.
- Be returned in their original packaging, when applicable.
- Include all original inserts and accessories.
- Be received within the applicable return period.
- Meet all product-specific return requirements.
Important: Your order number must be included with your return. If the order number is not included, the return will not be accepted and will not be eligible for a refund.
Damaged products: If you receive a damaged product, please notify us within 2 business days of delivery. Contact Customer Service with your order number and clear photos and/or video of the damaged item.
How to Return or Exchange an Online Purchase
To initiate an online return or exchange, use our Return/Exchange Portal or contact Customer Service for assistance.
Online Return Guidelines
- Your satisfaction is our priority. You may return or exchange unworn, unaltered items with tags attached, including unopened wet products, subject to the guidelines in this policy.
- Online returns and exchanges must meet the applicable eligibility requirements and return period outlined in this policy.
- Refunds and exchanges are generally processed within 3–7 business days after the returned merchandise has been received and inspected.
- Refunds are issued to the original form of payment.
- We recommend keeping your shipping receipt and tracking information until your return has been processed.
Return Label & Shipping Options
Customers may choose one of the following return options:
A $12.00 return-label fee will be deducted from the refund after the return has been processed.
Customers may use a carrier of their choice and are responsible for the shipping cost.
Restocking Fees
| Return Received | Restocking Fee |
|---|---|
| Within 0–20 days from the ship date | 5% per item |
| Within 21–30 days from the ship date | 20% per item |
| More than 30 days from the ship date | Not eligible |
Return Restrictions
- All returned merchandise will be inspected. Returns must include applicable original packaging, hang tags, inserts, and accessories.
- Discounted or promotional items may be subject to adjusted refunds based on the terms of the applicable promotion or offer.